Last updated: 18 August 2026
App / service: NimbusWay
Developer: independent developer (natural person), NimbusWay project
Contact: support@nimbusway.app
Support: https://t.me/nimbusway_support
Public URL (app stores): https://nimbusway.app/delete-account/
This page tells Google Play, App Store, and website users how to request
deletion of a NimbusWay account and related data, what is erased, what may be
kept, and for how long.
How to delete the account
Method 1. In the NimbusWay app (recommended)
1. Open the NimbusWay app.
2. Sign in (email, Google, or Telegram).
3. Open Profile.
4. Tap Delete account.
5. Read the warning and confirm.
Zero balance: the account is anonymized immediately.
Positive balance: Service access stops now; the account is removed when the
balance reaches zero or after 30 days, whichever comes first. You can
cancel by signing in and restoring the account before that date.
Method 2. In the web cabinet
1. Open the NimbusWay cabinet (/lk/).
2. Sign in.
3. Open profile and tap Delete account.
4. Confirm.
Method 3. By email
If you cannot use the app or cabinet:
1. Write to support@nimbusway.app from the address linked to the account.
2. Subject: NimbusWay account deletion.
3. Include the account email and, if you remember, username or Telegram.
4. We will confirm and delete on the same timeline as in the app (immediate at
zero balance; otherwise access stops now, full deletion within 30 days).
What is deleted
After deletion completes we erase or anonymize:
- email, phone (if any), name / username, password hash;
- Google, Apple, Telegram and other OAuth links;
- sign-in sessions and recovery tokens;
- devices: deactivation, removal of the session public key, release of the
internal address;
- Service access — immediately when the request is made.
We have no browsing history, DNS journals, or encrypted-traffic payloads
(no-log policy) — there is nothing of that kind to delete.
What may be retained
| Data | How long | Why |
|---|---|---|
Anonymized account row (display_name = Deleted, no email/phone) | indefinitely as a technical row | billing and mesh integrity |
Trial-claim hash (trial_claims, HMAC, not the email itself) | indefinitely | the free trial cannot be claimed again |
Top-up / adjustment fragments (billing_ledger) | as long as accounting / applicable law require | bookkeeping, payment anti-fraud |
| Daily charges | about 3 months, then purged | service billing journal |
| Revoked session tokens | up to 30 days | security |
| Records at the payment service | under its policy | payment accounting, not our cards |
We do not sell personal data or use it for advertising.
Partial deletion without deleting the account
There is no separate form to delete only some data and keep the account.
While the account is active you can:
- unlink Google / Telegram in Profile;
- revoke a device in the device list;
- change the password.
That is account management, not a request to erase all personal data.
To erase personal data completely, delete the account using one of the methods above.